CUSTOMER SERVICE

Once your order has shipped from our warehouse, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status and progress of your package as it makes its way to you. Real-time delivery status updates are available directly in your account.

Currently, we ship to the United States and Canada. We are also in the process of expanding our shipping to include international locations.

Please be aware that we do not deliver to PO boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.

- The shipping timelines provided are approximate and do not account for weekends, holidays, order processing times, or any unexpected delays from the courier, such as weather, volume, or traffic. For orders from Canada, please note that delivery times may vary. Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.

- All orders are shipped within 1-2 business days. Once your order has been processed, you will receive a shipping confirmation email with the tracking number. Please note that custom orders will have extended processing times.

- The shipping fee is calculated based on both the weight of the package and the shipping location. We charge a flat shipping fee for all orders, which may vary depending on the destination country. The flat shipping fees are outlined below.

*Deliveries outside of the US may be subject to additional custom duties and service fees.

United States (Standard Shipping) | $6

Free on orders $70+.

Arrives in 3-7 business days.

Canada (Standard Shipping) | $20

Free on orders $100 CAD+.

Arrives in 6-10 business days.

Our team works hard to process and ship your order as quickly as possible. To avoid any issues, please take a moment to check your order details before submitting. Once you’ve placed your order, Azuri will NOT be able to make any changes.

If your order is not delivered by the estimated timeline, please contact our Customer Service team by email (contact@azuricasablanca.com) or SMS (+1 (610) 879-0455). We'll get back to you with an update within 24-48 hours. Your satisfaction is our top priority, and we appreciate your patience as we keep you informed.

If an item is damaged, incorrect, or missing, please contact our Customer Service team for assistance by email (contact@azuricasablanca.com) or SMS (+1 (610) 879-0455). We'll get back to you within 24-48 hours. Your satisfaction is our top priority, and we appreciate your patience.

In-Stock

It's in our warehouse and ready to be shipped directly to your doorstep! In-Stock items typically ship within 1-2 business days from the purchase date.

Out of Stock

We don’t have it in stock yet, but it will be available soon! You're still able to purchase it, and your order will be placed in the queue to be shipped as soon as it becomes available. Please be aware that you will be charged when you place your order.

Made to Order

Once your order is placed, we need to create the piece specifically for you, which requires additional time for processing. All of our custom products are Made to Order.

We offer free 14-day returns for all customers. Shipping fees are non-refundable. Please note that a $6 return shipping fee is charged for returns shipped from the US and $20 from Canada. These return shipping fees are deducted from the refund amount. Returns for damaged or defective products are exempt from return shipping charges. The return window starts from the day the shipment is delivered.

To qualify for a return:

- Items must be in their original condition without signs of wear or damage.

- Items returned by mail must be in all original packaging (box and pouch included).

- No individual item of a set can be returned for refund, and must be returned as a complete set.

- Returns must be completed within the 14-day window from the date you receive your order.

- Item is not custom made.

Once we have received and verified your returned parcel, it will be processed in our system and you will receive a notification email. Your return will be processed within 7 business days from the time we receive it in our warehouse. All refunds will be issued in the original form of payment.

Please note that a $6 return shipping fee is charged for returns shipped from the US and $20 from Canada. These return shipping fees are deducted from the refund amount. Returns for damaged or defective products are exempt from return shipping charges. The return window starts from the day the shipment is delivered.

You may exchange your item(s) within 14 days for an item of equal or greater value, subject to availability. To qualify for an exchange, all items must meet the return eligibility outlined in our Return Policy.

As of now, we do not offer a formal warranty on our products. However, we are actively working on implementing a warranty program in the future. In the meantime, if you encounter any issues with your purchase, please refer to our Return Policy or contact our Customer Service team for assistance.

Please refer to our Jewelry Care Instructions for guidance on how to properly maintain and care for your jewelry.

Prices may fluctuate due to changes in global supply chains and inflation. We actively track these changes and work diligently to provide you with high-quality products at the best possible prices.

We offer several payment options to make your purchase as convenient as possible. Your payment method will be charged when you place your order, including for custom items that will be shipped at a later date. Please be aware that once an order is placed, we cannot modify the payment method or currency.

Credit and Debit Cards

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Please be aware that your transaction may be declined by your bank due to card restrictions. Azuri reserves the right to detect and verify the validity of the card used and may reject transactions based on the results of these checks.

PayPal

PayPal is available for secure and easy transactions. Choose PayPal at checkout and follow the instructions to complete your purchase.

Apple Pay

For a fast, secure, and convenient payment option, you can use Apple Pay if you’re using a compatible Apple device.

Google Pay

Google Pay is also accepted for fast and secure payments on compatible devices.

Please note that Azuri can only issue refunds to the original payment method used for the order. Once your returned item arrives at our warehouse, it typically takes 5-10 business days for our returns team to process it and send you a confirmation email.

Credit Card

After processing your return, it may take approximately 5-10 business days for the refund to appear on your credit card statement, depending on your bank. If your credit card has been canceled or replaced, the refund will still be processed by your bank.

Debit Card

Refunds made with a debit card will be processed similarly to credit card refunds and should appear within 5-10 business days.

PayPal

Once your refund is processed back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for the funds to be reflected in your account.

Apple & Google Pay

Refunds to Apple Pay and Google Pay are processed back to your original payment method. Once processed, it may take approximately 5-10 business days for the refund to be reflected in your account.

You may be responsible for paying duties and taxes on your shipment. Taxes are applied at checkout according to the state/province of the shipping address. Please be aware that Azuri does not control these fees and cannot provide estimates, as they vary by country. For details on potential costs, please contact your local customs office. Keep in mind we are unable to reimburse any duties or taxes paid upon delivery. Azuri does not charge any additional fees other than the total amount owed for the order.