CUSTOMER SERVICE
HOW CAN WE HELP YOU?
How do I track my order?
Once your order has shipped from our warehouse, you will receive a shipping confirmation email containing a tracking number. This tracking number allows you to monitor the status and progress of your package as it makes its way to you. Real-time delivery status updates are available directly in your account.
Where do you ship to?
Currently, we ship to the United States and Canada. We are also in the process of expanding our shipping to include international locations.
Please be aware that we do not deliver to PO boxes, parcel lockers, APO, FPO addresses, or freight forwarding companies.
What are the delivery times and shipping fees?
- The shipping timelines provided are approximate and do not account for weekends, holidays, order processing times, or any unexpected delays from the courier, such as weather, volume, or traffic. For orders from Canada, please note that delivery times may vary. Deliveries to Alaska, Hawaii and Puerto Rico may be delayed.
- All orders are shipped within 1-2 business days. Once your order has been processed, you will receive a shipping confirmation email with the tracking number. Please note that custom orders will have extended processing times.
- The shipping fee is calculated based on both the weight of the package and the shipping location. We charge a flat shipping fee for all orders, which may vary depending on the destination country. The flat shipping fees are outlined below.
*Deliveries outside of the US may be subject to additional custom duties and service fees.
United States (Standard Shipping) | $6
Free on orders $70+.
Arrives in 3-7 business days.
Canada (Standard Shipping) | $20
Free on orders $100 CAD+.
Arrives in 6-10 business days.
Can I update or cancel my order after it has been placed?
Our team works hard to process and ship your order as quickly as possible. To avoid any issues, please take a moment to check your order details before submitting. Once you’ve placed your order, Azuri will NOT be able to make any changes.
What should I do if my order is delayed?
If your order is not delivered by the estimated timeline, please contact our Customer Service team by email (contact@azuricasablanca.com) or SMS (+1 (610) 879-0455). We'll get back to you with an update within 24-48 hours. Your satisfaction is our top priority, and we appreciate your patience as we keep you informed.
What if I received an incorrect/damaged item or an item is missing from my order?
If an item is damaged, incorrect, or missing, please contact our Customer Service team for assistance by email (contact@azuricasablanca.com) or SMS (+1 (610) 879-0455). We'll get back to you within 24-48 hours. Your satisfaction is our top priority, and we appreciate your patience.
What does In-Stock, Out of Stock, and Made To Order mean?
In-Stock
It's in our warehouse and ready to be shipped directly to your doorstep! In-Stock items typically ship within 1-2 business days from the purchase date.
Out of Stock
We don’t have it in stock yet, but it will be available soon! You're still able to purchase it, and your order will be placed in the queue to be shipped as soon as it becomes available. Please be aware that you will be charged when you place your order.
Made to Order
Once your order is placed, we need to create the piece specifically for you, which requires additional time for processing. All of our custom products are Made to Order.