CUSTOMER SERVICE

We offer free 14-day returns for all customers. Shipping fees are non-refundable. Please note that a $6 return shipping fee is charged for returns shipped from the US and $20 from Canada. These return shipping fees are deducted from the refund amount. Returns for damaged or defective products are exempt from return shipping charges. The return window starts from the day the shipment is delivered.

To qualify for a return:

- Items must be in their original condition without signs of wear or damage.

- Items returned by mail must be in all original packaging (box and pouch included).

- No individual item of a set can be returned for refund, and must be returned as a complete set.

- Returns must be completed within the 14-day window from the date you receive your order.

- Item is not custom made.

Once we have received and verified your returned parcel, it will be processed in our system and you will receive a notification email. Your return will be processed within 7 business days from the time we receive it in our warehouse. All refunds will be issued in the original form of payment.

Please note that a $6 return shipping fee is charged for returns shipped from the US and $20 from Canada. These return shipping fees are deducted from the refund amount. Returns for damaged or defective products are exempt from return shipping charges. The return window starts from the day the shipment is delivered.

You may exchange your item(s) within 14 days for an item of equal or greater value, subject to availability. To qualify for an exchange, all items must meet the return eligibility outlined in our Return Policy.

Submit a product return request

Start your return here

Please note that orders must be returned in the same country which they were originally shipped to.